Refund policy

Return and Refund Policy

Effective Date: July 21, 2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Sunny Pickings website located at https://sunnypickings.com ("Website").

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:
Email: support@sunnypickings.com
Phone: +1 (442) 221-9746
Hours: Monday–Friday, 9 AM to 5 PM EST

3. Return Eligibility

Customers in the United States have the right to cancel their purchase and return the product within 30 days of receipt without providing a reason, subject to the conditions outlined below.

3.1 Conditions for Return

Unused and Undamaged: The item must be unused, undamaged, and in the same condition as received.
Original Packaging: The item must be in its original packaging with all labels and tags attached.
Proof of Purchase: A receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return

To initiate a return:

Contact us at support@sunnypickings.com or call +1 (442) 221-9746 within 30 days of delivery.
Provide your order number and a brief description of the issue or reason for return.

4.2 Preparing Your Return

Securely pack the item in its original packaging.
Include all accessories, manuals, and any free gifts.
Include any required documentation.
Download and print the provided prepaid shipping label and affix it to the package.

4.3 Shipping the Return

Ship the package within 7 days of receiving the return authorization.
Use the provided trackable return label to ensure safe delivery.

5. Return Shipping Costs

Sunny Pickings provides prepaid return labels free of charge.
Customers are responsible for downloading and printing the label.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Must be unused and in original packaging.
Return request must be made within 30 days.
A 25% restocking fee will be deducted from your refund.

6.2 Defective or Damaged Goods

Contact us within 30 days of delivery.
Provide photos or videos of the damage.
We’ll offer a full refund or replacement at no extra cost.

6.3 Incorrect Product Received

Notify us immediately upon receipt.
We’ll arrange the return (at our expense) and ship the correct product.

6.4 Product Never Arrived

Contact us if your order has not arrived within 15 business days.
We will investigate and offer a refund or replacement if the item is confirmed lost.

6.5 Order Cancellation

Before Shipment: Full refund available.
After Shipment: Please follow the return process once received.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

Custom or personalized products
Perishable goods (e.g., food, flowers)
Intimate or sanitary goods (e.g., underwear, personal care items) unless unopened
Gift cards and downloadable software

8. Refunds

8.1 Refund Conditions

Refunds are approved after inspection of the returned item.
You will receive a notification via email once your return is approved or rejected.

8.2 Refund Processing

Refunds will be processed to your original payment method.
Please allow 5 to 7 business days for the refund to appear in your account after approval.

8.3 Partial Refunds

Partial refunds may be issued if:

Items are returned in damaged condition not due to our error
Items are returned after the 30-day return window

9. Exchanges

Exchanges are available for defective, damaged, or incorrect items.
Contact support@sunnypickings.com to initiate.
We cover shipping for errors on our part.
For exchanges due to change of mind, return fees and restocking fees apply.

10. Timelines

Returns must be initiated and shipped within 30 days of delivery.
Refunds are processed within 5 to 7 business days after receiving the item.
Refunds may take up to 14 days to appear in your account depending on your bank or card issuer.